Re: Travelodge : Sat Dec 31, 2011 6:26 pm  

Dally wrote:

Wouldn't they keep the money then (assuming it was prepaid)?

Given that they have broken the original contract, I don't think they'd have much of a leg to stand on.

Re: Travelodge : Sat Dec 31, 2011 7:19 pm  

Sorry but you pay for what you get, want Hilton service then book Hilton hotels.
I would never have booked into a hotel that wasn't already open either.

So 'cause you pay less for a room it could be that one isnt available. What are you on about?

If its comfy chairs and butlers I may agree but no rooms hmmm

Re: Travelodge : Sat Dec 31, 2011 11:08 pm  

wire quin wrote:

So 'cause you pay less for a room it could be that one isnt available.

Where have they mentioned that?

Usually when Travelodge cock up (and they do, they regularly over book) they shove you in another hotel, could be local, could be miles away. Want to avoid this then book somewhere else.

Re: Travelodge : Sat Dec 31, 2011 11:26 pm  

Mintball wrote:

Given that they have broken the original contract, I don't think they'd have much of a leg to stand on.

They haven't yet - the hotel may be ready in time. That's perhaps why they don't want to discuss it yet.

Re: Travelodge : Sun Jan 01, 2012 8:42 am  

On a general note, we have two young kids and often book a premier inn family room, which have always been spot on. Big comfy beds, spotlessly clean, eat as much as you can brekkie, all for a reasonable cost. I often stay in Hilton, holiday inn, marriott type hotels with work, but wouldn't personally pay the extra for a minimal improvement in accommodation.

Re: Travelodge : Sun Jan 01, 2012 2:56 pm  

I've always found Travelodge very easy to deal with.

I've been into them when they've over booked and they shunted me to another hotel and paid my transport all the time I was there, as the venue I was attending was next door to the original digs. The manager couldn't have been more helpful.

You may have just caught htem on a bad day.

: Sun Jan 01, 2012 4:32 pm  

I have never had trouble sign travel lodge until I stayed in one at the start of December. Ignoring the awful breakfast - which you half expect for the price - the room was filthy. 4 weeks later and still no response to the complaint!

Re: : Sun Jan 01, 2012 5:18 pm  

gateaux wrote:

I have never had trouble sign travel lodge until I stayed in one at the start of December. Ignoring the awful breakfast - which you half expect for the price - the room was filthy. 4 weeks later and still no response to the complaint!

I had the same trouble with a Travelodge in London a year or so back. Awful, dirty room with a substandard breakfast and completely overpriced. I complained and never heard back. Used a Novotel for the 4 Nations game at Wembley this time around about 300 yards from the Travelodge I used previous. Far superior in everyway and only about £10 a night dearer. Will stick to using them or Ibis hotels where I can from now on.

Re: : Sun Jan 01, 2012 5:46 pm  

gateaux wrote:

... Ignoring the awful breakfast - which you half expect for the price ...

I only have breakfast in a hotel if it's a work stay and the corporate travel agent have booked it. Otherwise, I go and find a cafe and get something there – far cheaper and usually far better too.

Re: Travelodge : Sun Jan 01, 2012 5:57 pm  

Scooter Nik wrote:

I've always found Travelodge very easy to deal with.

I've been into them when they've over booked and they shunted me to another hotel and paid my transport all the time I was there, as the venue I was attending was next door to the original digs. The manager couldn't have been more helpful.

You may have just caught htem on a bad day.

The trouble is that the OP booked into a hotel that isn't finished yet, it will not have a manager assigned to it and therefore they will be being dealt with by Travelodge central customer (dis)service.