Yep. There is no such thing as a 6 year rule.



As for Curry's. It's not a horror story, more an irritation. Went in with my mum & dad looking for a fridge-freezer for them, the guy who offers to help seems to know nothing about any of them and simply repeats what is written on the labels and is more bothered about talking about my iphone and how they're better than blackberry's, this despite its only 15 mins before the store closes. Needless to say my parents didn't buy from there, they bought from M&S online and received fantastic service.



Another irritation this time with Comet, a couple of years ago I bought a new TV, Home Cinema System and TV stand, totalling around £700. Maybe not the sale of the century but to me it's a lot of money. Again not long till closing, the assistant spends 15-20 mins attempting to sign me up for various extended warranties, then gets snotty when I ask him for advice on how I'd cable it all up along with a Sky+ box and DVD recorder at home, then is virtually shoving me out the door because it's 7:59pm and the store closes at 8pm. Needless to say I didn't go back to Comet.



Maybe not the worst stories ever but it's made me determined to shop elsewhere than Comet or Currys.

this is where someone directed me to the 6 year rule a few years a go.unless the law has changed in the last decade............... www.motorcaravanning.com/vehicle ... r_rule.htm

this is where someone directed me to the 6 year rule a few years a go.unless the law has changed in the last decade............... www.motorcaravanning.com/vehicle ... r_rule.htm

Motor Caravanning, the ultimate source for consumer law advice.

Yes there is.



I got compensation off Dixons after three years (well out of Guarantee and no extended warranty) when the power supply failed on a Panasonic TV because it fell into the category of not being of "satisfactory quality" in that it is entirely reasonable to expect a modern TV to last longer than three years without going bust.



You can claim this sort of thing for up to six years and its part of the Sales of Goods act legislation.



Interestingly Panasonic didn't want to know other than offering a small amount (£50 if I recall correctly) toward the cost of repair which they paid directly to the repair shop. The compensation off Dixon's was enough to buy a similar spec replacement TV. That is now in the lounge and the old one, repaired, is now on the wall in one of my son's bedrooms.

The regulation refers to what is "reasonable". There is no such thing as a "12 month warranty", "6 year rule" or "two year EU rule". What is reasonable is open to interpretation but SOGA suggests that the liability of a retailer / manufacturer could extend up to six years. You wouldn't expect a Fiat Panda to last as long as a Rolls Royce - and that is reflected in SOGA.

Yep. People think the 6 year thing is a hard and fast rule that applies to everything and it isn't, as you say it's what is reasonable. For instance you'd be unlikely to get a refund if you bought a cheap phone for 15 quid and it stopped working 5 years later.

I'm not surprised these places are going bust. So the TV was fixed and you received compensation enough to purchase a replacement?? What's wrong with apologising, fixing the thing and leaving it at that? Was your family's life devastated by the loss of your TV for a short time that it warranted presumably several hundred pounds in compensation? Complex electrical items will occasionally suffer faults, why is a repair not sufficient?



That's not a dig at you - of course you take what you can get, but it just seems insane.

Pretty much all warranties, at least in part, stand or fall on interpretation of what is "reasonable". So, in the automotive trade it is quite normal to see the term "fair wear and tear" included in the terms and conditions of any guarantee, with the dealer (or civil courts) adjudicating on what constitutes as "fair".



I agree that it would be wrong to equate SOGA with a manufacturer's warranty. But this [udoes not[/u invalidate the claim that there is a legislative framework (or "rule"icon_wink.gif which gives consumers the right to pursue remuneration years past the conclusion of standard warranty. Downplaying the chances of a successful claim is simply playing into the hands of manufacturers who have been screwing consumers royally for years. If anything we should be hyping them up!

I always go to these guys www.pennineplus.com/ I usually find independent businesses that have been around for years and are recommended by the locals are a better bet. You get service from people who know their stuff and who seem to genuinely care about the job and the customer. You can also get things like same day delivery, set up and taking your old stuff away for next to nowt. Wouldn't touch the likes of Currys with a bargepole.

I always go to these guys www.pennineplus.com/ I usually find independent businesses that have been around for years and are recommended by the locals are a better bet. You get service from people who know their stuff and who seem to genuinely care about the job and the customer. You can also get things like same day delivery, set up and taking your old stuff away for next to nowt. Wouldn't touch the likes of Currys with a bargepole.

Quote Bullseye="Bullseye"I always go to these guys www.pennineplus.com/ I usually find independent businesses that have been around for years and are recommended by the locals are a better bet. You get service from people who know their stuff and who seem to genuinely care about the job and the customer. You can also get things like same day delivery, set up and taking your old stuff away for next to nowt. Wouldn't touch the likes of Currys with a bargepole.'" Yep, for anyone around York, I've used these guys for a few years now and had excellent service www.htodd.co.uk/

Quote Bullseye="Bullseye"I always go to these guys www.pennineplus.com/ I usually find independent businesses that have been around for years and are recommended by the locals are a better bet. You get service from people who know their stuff and who seem to genuinely care about the job and the customer. You can also get things like same day delivery, set up and taking your old stuff away for next to nowt. Wouldn't touch the likes of Currys with a bargepole.'" Yep, for anyone around York, I've used these guys for a few years now and had excellent service www.htodd.co.uk/

Been shopping for a built-in oven today (yes, I know, I like to spoil her at christmas), we tried, just for old times sake, a local branch of Comet that closes on Monday and has a give-away sale of the last of their stock - nothing took our fancy but they were literally giving some of the stuff away, for a few quid.



Currys was next door so we tried there - now this is one place that I expected to be booming with their neighbour going bust but the range of built-in cookers that they had was limited to four or five and all of those were being sold as cooker and hob separates as a boxed set "deal", you couldn't buy yhtem individually, the wife even suggested that we take a package deal and have a gas hob as "a spare" - who the fook keeps a spare hob unit just in case ?



We ended up at a local electrical good retailer, literally a one-shop individual trader and it was a pleasure doing business with him/her (husband and wife team), the cooker that we bought was not any more expensive than the major retailers give or take ten quid or so, and he was happy to barter, more importantly he had the one in the shop that we wanted and could deliver personally on Weds, I asked him how much the display model was, knocked £50 quid off and we both ragged it out of the wall and carried it to my car - like doing business in the old days





He'll get my business in future.

By the way - in the last two months I've replaced our dvd player, bought a new washing machine, bought a new central heating boiler (just this week) and now the cooker.



She'd better not ask for any more christmas presents in two weeks time.