Re: More Mobile Phone discussion : Tue Oct 09, 2012 9:57 pm  

Three are driving me up the wall. My sisters boyfriend sold me his phone 4 after he finished his contract and upgraded. i was going to just transfer to 3 but the signal is terrible so I need to use my giffgaff simcard in it. the phone is locked to three. Has been upgraded to latest ios6 and baseband upgraded so I can't do it myself via the usual exploits. Phoned Three about 5 times. The phone isnt registered so I can't do it. I need to send them my proof of purchase apparently.

The original owner phoned them up and asked them to unlock it. They want 15 quid, fine just get on with it. gave them the IMEI number. To be told that isn't registered. When he bought the phone it was broken so he was given a replacement. turns out the replacement isn't registered,and his receipt is for the original phone and not the replacement that he was given. so he cant even register his own phone which he has used for the last 2 years to unlock it.

Not a clue what to do now. Companys want £100 + to factory unlock it because its on Three. The call centre staff are beyond useless. Going into the store tommorow but i can't see them being able to do anything, infact they'll probably just accuse me of stealing the phone or something. Fuming.

Re: More Mobile Phone discussion : Tue Oct 09, 2012 10:44 pm  

Robbo wrote:

Three are driving me up the wall. My sisters boyfriend sold me his phone 4 after he finished his contract and upgraded. i was going to just transfer to 3 but the signal is terrible so I need to use my giffgaff simcard in it. the phone is locked to three. Has been upgraded to latest ios6 and baseband upgraded so I can't do it myself via the usual exploits. Phoned Three about 5 times. The phone isnt registered so I can't do it. I need to send them my proof of purchase apparently.

The original owner phoned them up and asked them to unlock it. They want 15 quid, fine just get on with it. gave them the IMEI number. To be told that isn't registered. When he bought the phone it was broken so he was given a replacement. turns out the replacement isn't registered,and his receipt is for the original phone and not the replacement that he was given. so he cant even register his own phone which he has used for the last 2 years to unlock it.

Not a clue what to do now. Companys want £100 + to factory unlock it because its on Three. The call centre staff are beyond useless. Going into the store tommorow but i can't see them being able to do anything, infact they'll probably just accuse me of stealing the phone or something. Fuming.

I had a nightmare with Three until I went on Twitter to speak to them. Few messages and they emailed me at work and then even called me up to sort out my problems. I'll be off Three as soon as I can be, but their Twitter team were a credit to the company IMO

their name is @ThreeUKSupport

It's the reason I joined Twitter!

Re: More Mobile Phone discussion : Tue Oct 09, 2012 11:35 pm  

I've already found them but they went offline till the morning so I'll be giving them a tweet first thing! Glad to know they are atleast helpful. The call centre staff where impossible people to deal with.

Re: More Mobile Phone discussion : Wed Oct 10, 2012 9:10 am  

Robbo wrote:

Three are driving me up the wall. My sisters boyfriend sold me his phone 4 after he finished his contract and upgraded. i was going to just transfer to 3 but the signal is terrible so I need to use my giffgaff simcard in it. the phone is locked to three. Has been upgraded to latest ios6 and baseband upgraded so I can't do it myself via the usual exploits. Phoned Three about 5 times. The phone isnt registered so I can't do it. I need to send them my proof of purchase apparently.

The original owner phoned them up and asked them to unlock it. They want 15 quid, fine just get on with it. gave them the IMEI number. To be told that isn't registered. When he bought the phone it was broken so he was given a replacement. turns out the replacement isn't registered,and his receipt is for the original phone and not the replacement that he was given. so he cant even register his own phone which he has used for the last 2 years to unlock it.

Not a clue what to do now. Companys want £100 + to factory unlock it because its on Three. The call centre staff are beyond useless. Going into the store tommorow but i can't see them being able to do anything, infact they'll probably just accuse me of stealing the phone or something. Fuming.

Sounds like your sister's boyfriend is a crook to me Selling you a stolen phone and concocting a story to cover his criminality.

You've either got to do the decent thing and shop him in to the cops, handing the phone over, or move to 3. 3s coverage is far, far better than O2s, so you must be incredibly unlucky to be in a location that does not have a 3 signal, but has an O2 signal.

Re: More Mobile Phone discussion : Wed Oct 10, 2012 11:34 am  

I'm an incredibly unlucky person

To be honest, I could switch, But having to deal with their call centre has given me all I need to ensure I never ever use their network. it's driven me up the wall.

He's definitely no crook He's had the phone for 2 years. Been into the store and they won't help. He has the original receipt but no receipt for when it was swapped. now my understanding is that Three would have been given and kept the original receipt when issuing the replacement so how do we still have it? I asked that they should have it on their records saying the phone was swapped, "no we don't have any records", I asked that surely when they issued the replacement the account would be updated to the new phone and not just keep the old IMEI "no when we offer a replacement we don't update the records"

apparently all his bills or records still seem to have the phones old IMEI number, and we can't change this without proof of getting the replacement. so it seems I should just sell the phone on and cut my losses. although I don't want to give in, they have wound me up too much now to do that.

Re: More Mobile Phone discussion : Wed Oct 10, 2012 12:50 pm  

Robbo wrote:

I'm an incredibly unlucky person

To be honest, I could switch, But having to deal with their call centre has given me all I need to ensure I never ever use their network. it's driven me up the wall.

He's definitely no crook He's had the phone for 2 years. Been into the store and they won't help. He has the original receipt but no receipt for when it was swapped. now my understanding is that Three would have been given and kept the original receipt when issuing the replacement so how do we still have it? I asked that they should have it on their records saying the phone was swapped, "no we don't have any records", I asked that surely when they issued the replacement the account would be updated to the new phone and not just keep the old IMEI "no when we offer a replacement we don't update the records"

apparently all his bills or records still seem to have the phones old IMEI number, and we can't change this without proof of getting the replacement. so it seems I should just sell the phone on and cut my losses. although I don't want to give in, they have wound me up too much now to do that.

I'd be inclined to keep hammering away at 3. I can understand their problem (At the initial customer support level anyway), if they don't have the IMEI on record, it's probably impossible for them to give you a PAC code for it on their system if the IMEI isn't registered. It's not them being awkward (Despite it being their fault because they've not recorded the replacement phone properly), I'll bet the system they are working on just won't give it to them, given you and the original owner can't prove ownership. Does the crimina.....original owner not have anything at all to do with the replacement? An email, delivery ticket, tracking email, the box it came in? Anything that can link the IMEI to his account?

If you keep going with them, you should end up getting to a layer above the 'standard system' where they will give you the code, but it might be worth the original owner doing that as it'll be easier.

If not, I'm sure you can get it unlocked for less than £100. Have a good scout around the internet for people in a similar situation and I'll bet there are free (Or cheaper) ways to do it, I've done it in the past with other brands and have never paid more than £20.

Re: More Mobile Phone discussion : Wed Oct 10, 2012 1:07 pm  

iPhones are not unlocked with a code, the mighty Apple hold a database of all iPhone serials, they unlock it there and you then synch with iTunes and low and behold it is unlocked. Any other unlock method isn't permanent and could be undone by a software upgrade. £15 is the standard fee for this as that is what Apple charge the telco.

Re: More Mobile Phone discussion : Wed Oct 10, 2012 1:12 pm  

we've got the original box with the IMEI number on it that matches the phone. just don't have the replacement receipt. ( I don't believe there was one) only his original receipt.

btw I don't want a pac code, I just want the phone to be unlocked. Or do I need the PAC code to do that?

The phone has been updated to the latest ios6 and because it updated the baseband aswell, the traditional method of jailbreaking it, or using a gevey sim won't work so cheaper people won't be able to unlock it. so the expensive ones are the only ones that will work. Apparently they bribe someone at apple/three to unlock the IMEI number and the phone is then factory unlocked. Had he not updated to bloody ios6 I could have done it myself.

Tbh I don't know what he would have done if the phone had been stolen for instance if three's records show the wrong IMEI numbers and stuff.

Three have clearly not updated their records but the shop staff or three don't want to know or help.

I've been on a consumer action group and been given an email address for a ceo , sent him an email. no reply yet but I'm gonna keep nagging till it gets sorted.

Re: More Mobile Phone discussion : Wed Oct 10, 2012 1:28 pm  

Big Graeme wrote:

iPhones are not unlocked with a code, the mighty Apple hold a database of all iPhone serials, they unlock it there and you then synch with iTunes and low and behold it is unlocked. Any other unlock method isn't permanent and could be undone by a software upgrade. £15 is the standard fee for this as that is what Apple charge the telco.

Ah right, never knew that. Can you get the mighty Apple to do that for you?

Re: More Mobile Phone discussion : Wed Oct 10, 2012 1:42 pm  

Saddened! wrote:

Ah right, never knew that. Can you get the mighty Apple to do that for you?

They won't do it unless the network request it.