Re: Travelodge : Tue Jan 03, 2012 7:40 pm  

Big Graeme wrote:

Sorry but you pay for what you get, want Hilton service then book Hilton hotels.
I would never have booked into a hotel that wasn't already open either.

I agree. You wouldn't walk into a BMW showroom and demand a 120d for eight grand because you saw a same size Kia for that price.

Travelodge are to the hotel industry what Ryanair is to air travel.

Re: Re: : Tue Jan 03, 2012 7:42 pm  

Big Graeme wrote: McLaren_Field wrote: £35 a night corporate rate inc breakfast I'm pretty sure we were paying more than that 12 years ago. Does it still have the massive car park underneath? The Paragon in Digbeth ? It has an underground car park in what looks like an old warehouse next door to it, behind the actual hotel is what was a huge stable block that is closed now, not sure where the access to that leads to. http://jerrychicken.wordpress.com/2010/08/24/in-the-workhouse/ http://jerrychicken.wordpress.com/2010/08/29/what-are-all-these-people-doing-in-my-room/

Big Graeme wrote: McLaren_Field wrote: £35 a night corporate rate inc breakfast I'm pretty sure we were paying more than that 12 years ago. Does it still have the massive car park underneath? The Paragon in Digbeth ? It has an underground car park in what looks like an old warehouse next door to it, behind the actual hotel is what was a huge stable block that is closed now, not sure where the access to that leads to. http://jerrychicken.wordpress.com/2010/08/24/in-the-workhouse/ http://jerrychicken.wordpress.com/2010/08/29/what-are-all-these-people-doing-in-my-room/

Re: Travelodge : Tue Jan 03, 2012 8:26 pm  

Would just add, never had an issue with Travelodge before and stayed in many of the hotels at various prices and have had no cause for complaint on either value for money or cleanliness. This one was booked at £19 per night and was booked for it's central location.

I take on board all of your suggestions BUT they are impossible to contact. I've emailed them and got responses from two different addresses, head office and press office, both telling me the emails are no longer in use, so I rang two different numbers from the original one I'd rang, again head office and press office, first took me to a voicemail and I was then advised it was inactive and my call was being terminated, second was an answerphone.

So, I seem to have reached a dead end and will have to wait until they contact me or we arrive and are told there is a problem.

With regards to the comment of not booking a hotel that isn't yet built, they were advertising rooms there, and it was supposed to open in October, I had no reason to believe that the hotel wouldn't be completed and opened in February, not all of us can afford the Hilton or similar, it doesn't mean we should accept any less in customer care and service.

Re: Travelodge : Tue Jan 03, 2012 9:00 pm  

RoversTrace wrote: Would just add, never had an issue with Travelodge before and stayed in many of the hotels at various prices and have had no cause for complaint on either value for money or cleanliness. This one was booked at £19 per night and was booked for it's central location. I take on board all of your suggestions BUT they are impossible to contact. I've emailed them and got responses from two different addresses, head office and press office, both telling me the emails are no longer in use, so I rang two different numbers from the original one I'd rang, again head office and press office, first took me to a voicemail and I was then advised it was inactive and my call was being terminated, second was an answerphone. So, I seem to have reached a dead end and will have to wait until they contact me or we arrive and are told there is a problem. With regards to the comment of not booking a hotel that isn't yet built, they were advertising rooms there, and it was supposed to open in October, I had no reason to believe that the hotel wouldn't be completed and opened in February, not all of us can afford the Hilton or similar, it doesn't mean we should accept any less in customer care and service. It's certainly not your fault - you're correct, they advertised on the premise the hotel would be completed, and are not not providing any level of service to keep your informed. That said, they are a budget hotel - they even use check-in machines - and seem to operate on the absolute bare minimum of staff. SayNoTo0870 lists plenty of numbers but only a few alternatives for head office. You could always try emailing the exec team direct, I'm guessing the format might be '@travelodge.co.uk', and if experience is anything to go by as soon as a top dog is made aware of an issue, the minions jump through hoops. Worth a try at any rate - just make it clear it's not the cost, it's the lack response, information and assurance that's unacceptable: CEO: guy.parsons@travelodge.co.uk Exec Chairman: grant.hearn@travelodge.co.uk MD International: paul.harvey@travelodge.co.uk

RoversTrace wrote: Would just add, never had an issue with Travelodge before and stayed in many of the hotels at various prices and have had no cause for complaint on either value for money or cleanliness. This one was booked at £19 per night and was booked for it's central location. I take on board all of your suggestions BUT they are impossible to contact. I've emailed them and got responses from two different addresses, head office and press office, both telling me the emails are no longer in use, so I rang two different numbers from the original one I'd rang, again head office and press office, first took me to a voicemail and I was then advised it was inactive and my call was being terminated, second was an answerphone. So, I seem to have reached a dead end and will have to wait until they contact me or we arrive and are told there is a problem. With regards to the comment of not booking a hotel that isn't yet built, they were advertising rooms there, and it was supposed to open in October, I had no reason to believe that the hotel wouldn't be completed and opened in February, not all of us can afford the Hilton or similar, it doesn't mean we should accept any less in customer care and service. It's certainly not your fault - you're correct, they advertised on the premise the hotel would be completed, and are not not providing any level of service to keep your informed. That said, they are a budget hotel - they even use check-in machines - and seem to operate on the absolute bare minimum of staff. SayNoTo0870 lists plenty of numbers but only a few alternatives for head office. You could always try emailing the exec team direct, I'm guessing the format might be '@travelodge.co.uk', and if experience is anything to go by as soon as a top dog is made aware of an issue, the minions jump through hoops. Worth a try at any rate - just make it clear it's not the cost, it's the lack response, information and assurance that's unacceptable: CEO: guy.parsons@travelodge.co.uk Exec Chairman: grant.hearn@travelodge.co.uk MD International: paul.harvey@travelodge.co.uk

Re: Travelodge : Tue Jan 03, 2012 9:09 pm  

Thank you Cronus, it's got to be worth a try!

Re: Travelodge : Wed Jan 04, 2012 1:55 am  

Cronus wrote: ... You could always try emailing the exec team direct, I'm guessing the format might be '@travelodge.co.uk', and if experience is anything to go by as soon as a top dog is made aware of an issue, the minions jump through hoops. Worth a try at any rate - just make it clear it's not the cost, it's the lack response, information and assurance that's unacceptable: CEO: guy.parsons@travelodge.co.uk Exec Chairman: grant.hearn@travelodge.co.uk MD International: paul.harvey@travelodge.co.uk That is superb advice. And so true. I have achieved good and fast results on several occasions in the past by doing exactly that, after having got precisely nowhere by traditional methods. The CEO emails do take a bit of tracking down but they are out there if you persist, in most cases, and of course here Cronus has handed you them on a plate. If that doesn't work then I'd issue a claim in the small claims system, using moneyclaimonline.

Cronus wrote: ... You could always try emailing the exec team direct, I'm guessing the format might be '@travelodge.co.uk', and if experience is anything to go by as soon as a top dog is made aware of an issue, the minions jump through hoops. Worth a try at any rate - just make it clear it's not the cost, it's the lack response, information and assurance that's unacceptable: CEO: guy.parsons@travelodge.co.uk Exec Chairman: grant.hearn@travelodge.co.uk MD International: paul.harvey@travelodge.co.uk That is superb advice. And so true. I have achieved good and fast results on several occasions in the past by doing exactly that, after having got precisely nowhere by traditional methods. The CEO emails do take a bit of tracking down but they are out there if you persist, in most cases, and of course here Cronus has handed you them on a plate. If that doesn't work then I'd issue a claim in the small claims system, using moneyclaimonline.

Re: Travelodge : Wed Jan 04, 2012 10:47 am  

Ferocious Aardvark wrote: Cronus wrote: ... You could always try emailing the exec team direct, I'm guessing the format might be '@travelodge.co.uk', and if experience is anything to go by as soon as a top dog is made aware of an issue, the minions jump through hoops. Worth a try at any rate - just make it clear it's not the cost, it's the lack response, information and assurance that's unacceptable: CEO: guy.parsons@travelodge.co.uk Exec Chairman: grant.hearn@travelodge.co.uk MD International: paul.harvey@travelodge.co.uk That is superb advice. And so true. I have achieved good and fast results on several occasions in the past by doing exactly that, after having got precisely nowhere by traditional methods. The CEO emails do take a bit of tracking down but they are out there if you persist, in most cases, and of course here Cronus has handed you them on a plate. If that doesn't work then I'd issue a claim in the small claims system, using moneyclaimonline. Indeed it was superb advice as this morning I have received an email from Guy Parsons saying how sorry he is I have felt the need to contact him and promising a full investigation, he has handed my correspondance on to his team and they will contact me in due course. Thanks again for the advice Cronus

Ferocious Aardvark wrote: Cronus wrote: ... You could always try emailing the exec team direct, I'm guessing the format might be '@travelodge.co.uk', and if experience is anything to go by as soon as a top dog is made aware of an issue, the minions jump through hoops. Worth a try at any rate - just make it clear it's not the cost, it's the lack response, information and assurance that's unacceptable: CEO: guy.parsons@travelodge.co.uk Exec Chairman: grant.hearn@travelodge.co.uk MD International: paul.harvey@travelodge.co.uk That is superb advice. And so true. I have achieved good and fast results on several occasions in the past by doing exactly that, after having got precisely nowhere by traditional methods. The CEO emails do take a bit of tracking down but they are out there if you persist, in most cases, and of course here Cronus has handed you them on a plate. If that doesn't work then I'd issue a claim in the small claims system, using moneyclaimonline. Indeed it was superb advice as this morning I have received an email from Guy Parsons saying how sorry he is I have felt the need to contact him and promising a full investigation, he has handed my correspondance on to his team and they will contact me in due course. Thanks again for the advice Cronus

Re: Re: : Wed Jan 04, 2012 2:31 pm  

McLaren_Field wrote:

Big Graeme wrote:

Cronus wrote:

Does anyone actually ever pay ridiculous hotel breakfast rates? I won't - if I'm not B&B, even when work are paying, I'll find a decent cafe somewhere.

I wouldn't stay in a hotel that charged a stupid amount for breakfast.
Premier Inn and Innkeepers Lodge have decent breakfast offers that are more than good enough.

I stayed at an Innkeepers Lodge last year and declined their additional fee for a cooked breakfast but was overwhelmed by their standard "continental breakfast", and when I'm overwhelmed you can bet that I gave it a damn good go, in fact there were 12 of us in the middle of a 120 mile bike ride and we were ravenous but even after we'd finished the breakfast buffet still looked bloody good.

But for the hotel breakfast to beat all breakfasts you need to visit The Paragon in Birmingham, a former workhouse/workmans lodgings for Irish immigrants in the 1920s it serves for £7.50 a self service cooked brekkie that you will simply not manage to make your way around, believe me I have tried to eat everything on their menu and been defeated by the sheer quantity.

PS - its a proper hotel now, wouldn't like you thinking I'm staying in a workhouse or anything...

I've stayed there as well; never knew it was an old workhouse, though it's not surprising considering the area it's in! Nice enough hotel, shame about the local area (well, it is Birmingham after all!).

Speaking of Birmingham, I would never, ever stay at the Brittannia hotel in the centre again, one of the worst chain hotels I've stayed in and I've been in a few.

As for Travelodge, never had a problem must have stayed in an average of 10 different ones each year for the past 6 years. We've only had to ask for another room twice and that was in the same hotel within minutes; any one whose interested, it's the Newcastle one near the Quay, absolute dive in need a serious renovation.

Re: Travelodge : Wed Jan 04, 2012 2:48 pm  

RoversTrace wrote: Ferocious Aardvark wrote: Cronus wrote: ... You could always try emailing the exec team direct, I'm guessing the format might be '@travelodge.co.uk', and if experience is anything to go by as soon as a top dog is made aware of an issue, the minions jump through hoops. Worth a try at any rate - just make it clear it's not the cost, it's the lack response, information and assurance that's unacceptable: CEO: guy.parsons@travelodge.co.uk Exec Chairman: grant.hearn@travelodge.co.uk MD International: paul.harvey@travelodge.co.uk That is superb advice. And so true. I have achieved good and fast results on several occasions in the past by doing exactly that, after having got precisely nowhere by traditional methods. The CEO emails do take a bit of tracking down but they are out there if you persist, in most cases, and of course here Cronus has handed you them on a plate. If that doesn't work then I'd issue a claim in the small claims system, using moneyclaimonline. Indeed it was superb advice as this morning I have received an email from Guy Parsons saying how sorry he is I have felt the need to contact him and promising a full investigation, he has handed my correspondance on to his team and they will contact me in due course. Thanks again for the advice Cronus No worries, result! Hope they sort you out!

RoversTrace wrote: Ferocious Aardvark wrote: Cronus wrote: ... You could always try emailing the exec team direct, I'm guessing the format might be '@travelodge.co.uk', and if experience is anything to go by as soon as a top dog is made aware of an issue, the minions jump through hoops. Worth a try at any rate - just make it clear it's not the cost, it's the lack response, information and assurance that's unacceptable: CEO: guy.parsons@travelodge.co.uk Exec Chairman: grant.hearn@travelodge.co.uk MD International: paul.harvey@travelodge.co.uk That is superb advice. And so true. I have achieved good and fast results on several occasions in the past by doing exactly that, after having got precisely nowhere by traditional methods. The CEO emails do take a bit of tracking down but they are out there if you persist, in most cases, and of course here Cronus has handed you them on a plate. If that doesn't work then I'd issue a claim in the small claims system, using moneyclaimonline. Indeed it was superb advice as this morning I have received an email from Guy Parsons saying how sorry he is I have felt the need to contact him and promising a full investigation, he has handed my correspondance on to his team and they will contact me in due course. Thanks again for the advice Cronus No worries, result! Hope they sort you out!

Re: Travelodge : Wed Jan 04, 2012 4:29 pm  

Just had an email from customer services saying the delay in opening is more a precaution and they hope to open 'about the 20th Feb' - we arrive 19th! They have offered to transfer us to Central, but I've said i would just now appreciate some honesty - they must know if they are likely to be open, they'd have to give start dates for employees, etc - we'd like to stay at Strand as that was our first choice, but if it's not open we'd accept a transfer, but that they can inform us a couple of weeks before and that a room at Central is guaranteed, that we're not gonna turn up and be told we're somewhere out in the sticks.

I await their response...