car salesman : Sat Apr 26, 2014 5:12 am  

Hi wonder if there are anyone here who could shed some light. I went to look at some cars i was interested in make model etc and said i needed a 2.0 litre version for towing, he agreed.
Anyway they didnt have any at that branch so he said he would check group stock which he did and found me one. So part ex and price agreed i paid my deposit of 200 pound and went home fairly happy.
After doing some of my own checks the car which he sold was in fact a 1.6 litre but on my paperwork said a 2 litre so i called and the salesman said cant be. An hour later he called to say yes your right we have made a mistake someone on their website has messed up with description and pricing.
So basically now they are saying yes we can get you the car you originally wanted but we want 1300 pound more. So was wondering what my and their position is over this of course im not happy.

Re: car salesman : Sat Apr 26, 2014 7:36 am  

Your position is the salesman made a mistake, you can either decline the whole deal and get your deposit back, buy the 1.6 at the price agreed or go ahead at the higher price for the 2.0

Re: car salesman : Sat Apr 26, 2014 7:48 am  

Him wrote:

Your position is the salesman made a mistake, you can either decline the whole deal and get your deposit back, buy the 1.6 at the price agreed or go ahead at the higher price for the 2.0

Come on, he was hoping that he would be entitled to the 2 litre at 1.6 money.
lol

Re: car salesman : Sat Apr 26, 2014 8:51 am  

Him wrote:

Your position is the salesman made a mistake, you can either decline the whole deal and get your deposit back, buy the 1.6 at the price agreed or go ahead at the higher price for the 2.0

Thanks for that but I/ we agreed a sale on a 2.0 litre vehicle at that price. I agreed to buy it he agreed to sell it. It says so on my paperwork .

Re: car salesman : Sat Apr 26, 2014 9:22 am  

SirBlighty wrote:

Thanks for that but I/ we agreed a sale on a 2.0 litre vehicle at that price. I agreed to buy it he agreed to sell it. It says so on my paperwork .

No, you agreed on a 1.6l that was incorrectly described as a 2l.

They made an error. They admitted their error. You want them to give you a car worth 1,300 extra because of that error. You're dreaming.

Re: car salesman : Sat Apr 26, 2014 9:29 am  

SirBlighty wrote:

Thanks for that but I/ we agreed a sale on a 2.0 litre vehicle at that price. I agreed to buy it he agreed to sell it. It says so on my paperwork .

At the bottom of your paperwork I'll wager there is printed "E&OE" (Errors & Omissions Excepted), it's not exactly a get out of jail free card but it's been on all the dealer papers I've ever seen.

At the end of the day you could insist on performance of ther contracted terms but if it came to court, I reckon a judge would find that there was no intention to deceive and you would not win. It's a balls-up, accept it as such and move on

Re: car salesman : Sat Apr 26, 2014 9:49 am  

Lord God Jose Mourinho wrote:

No, you agreed on a 1.6l that was incorrectly described as a 2l.

They made an error. They admitted their error. You want them to give you a car worth 1,300 extra because of that error. You're dreaming.

I'm sure your dreaming of Chelsea winning the league too I was asking opinion on a question not trying to get anything extra. Good luck on that title.

Re: car salesman : Sat Apr 26, 2014 9:56 am  

Accept that it was an unhappy error on their behalf, but you could try asking for some goodwill if you go for the extra £1300 car, more free servicing, full road tax and a full tank of fuel. they will want to keep your custom.

Re: car salesman : Sat Apr 26, 2014 5:19 pm  

SirBlighty wrote:

Thanks for that but I/ we agreed a sale on a 2.0 litre vehicle at that price. I agreed to buy it he agreed to sell it. It says so on my paperwork .

It says what on your paperwork?
I bet it doesn't say you agreed to buy a 2.0 litre car, not going off how you initially described the issue.

I bet it says you agreed to buy a 1.6 litre car which the car salesman thought was a 2.0 litre car.

Re: car salesman : Sat Apr 26, 2014 6:14 pm  

Him wrote:

It says what on your paperwork?
I bet it doesn't say you agreed to buy a 2.0 litre car, not going off how you initially described the issue.

I bet it says you agreed to buy a 1.6 litre car which the car salesman thought was a 2.0 litre car.

No it says I agreed to buy a 2.0 litre car. They didn't have any at that branch so like I said he checked their group stock and sourced me one unfortunately it was a 1.6 not a 2.0 but he thought it was. It was me who spotted the mistake 2 days later while checking out the registration.
So all my paperwork clearly state a 2.0 litre