Re: Club Shop : Wed Mar 13, 2019 5:30 pm  

You have to ask yourself, if you got this kind of service at Next, would you accept it?

Of course you wouldn't. And the club rely on that loyalty that people have to get away with giving poor customer service, which is what is being described on this thread. I'm sure most clubs have done it at some point, to varying degrees. They know you'll put up with more because it's your team.

I'd have had my money back by now. Perhaps if enough people requested a refund, they might be more inclined to give you some proper answers or do something about it.

That's not to knock the people who work in the shop either, I'm sure they'll be as in the dark as the fans. They're just in the unenviable position of having to take the flack. Another reason to not kick off with shop workers as it's very rarely their fault. You can point out poor customer service and ask for refunds while still being polite to the workers.

[Bullseye]

Re: Club Shop : Thu Mar 14, 2019 8:27 am  

There was a rumour a while back going on about a club being in dispute with its kit supplier. I wonder if that's us? It'd explain this shambles.

Re: Club Shop : Thu Mar 14, 2019 1:28 pm  

Bullseye wrote:

There was a rumour a while back going on about a club being in dispute with its kit supplier. I wonder if that's us? It'd explain this shambles.

If it is us that’s being referred to, wonder if dispute is re: sizing. Ie we ordered x amount of small, medium, large etc and we’re arguing that kappa have supplied x amount of super small, extra small and small? . Could see how we could be arguing they should supply ordered amount is sizes we expect but equally it would have up to to us specify the sizing in terms of chest sizing and not just assume their definition of S,M and L matched ours.

[Bullseye]

Re: Club Shop : Thu Mar 14, 2019 1:52 pm  

It would be typical if we're in dispute with them but it was our balls up with the ordering. I doubt we'll ever find out but it must be costing a few quid not having any shirts to sell.

Re: Club Shop : Thu Mar 14, 2019 2:10 pm  

Bullseye wrote:

It would be typical if we're in dispute with them but it was our balls up with the ordering. I doubt we'll ever find out but it must be costing a few quid not having any shirts to sell.

In defence of the club, I picked up a large home shirt and in the collar advised was a large also. The actual size was a large junior shirt.

Re: Club Shop : Thu Mar 14, 2019 3:24 pm  

mat wrote:

If it is us that’s being referred to, wonder if dispute is re: sizing. Ie we ordered x amount of small, medium, large etc and we’re arguing that kappa have supplied x amount of super small, extra small and small? . Could see how we could be arguing they should supply ordered amount is sizes we expect but equally it would have up to to us specify the sizing in terms of chest sizing and not just assume their definition of S,M and L matched ours.

That would make a lot of sense, or even questioning the quality of the material considering what a lot of fans have said about it. But if it was the case, and it was the club taking an issue up with Kappa, why keep it quiet? Tell people that's the issue. You don't have to advertise it to everyone, but you can at least tell those that come in asking where their replacement shirt is. Then the customer service that everyone currently thinks is crap, is suddenly improved massively because at least you're being given a reason.
Instead of this "Oh your shirt doesn't fit, well we might swap it in a few months for you, might not, don't really know" guff that paying customers are currently getting.

I'm sure the club are as miffed about the situation as fans, because as has been rightly said, they'll be losing money out of this for people that want refunds or just won't bother. But equally there's ways of dealing with it and ways of treating your customers well in bad situations, and it doesn't appear they're very good at that.

Re: Club Shop : Thu Mar 14, 2019 4:35 pm  

Shirts has been a mess for years, though this year takes the biscuit.

Two clubs ago I complained that there was nowhere to be seen a Size Chart - i.e yer actual chest/waist measurements of each size. This is standard. Anywhere you order form a million places on t'internet you can find actual size charts for most ranges. And the Bulls sell online, so I'd have thought it was essential.

But no. Too hard. They said that the shirts only come with letter sizes (S,M,XXL etc) but I pointed out that anyone in the office could take one of eahc out of the bag and measure it, job done. But - too hard.

And so we have to guess.

That's less bad if you go to the club shop in person, but a complete nightmare if you order otherwise, especially since the recent versions of XL etc have seemingly been allotted by dwarves in sub-Saharan Africa. Nobody's shirts fit.

The quality has been pretty poor, especially comparing with many old school shirts, but fans aren't prevented from buying by that (which is probably why cheapo shirts are ordered) but getting a shirt that is half the desired size is unacceptable.

Significant loss of income for the club, and a significant dent in goodwill. Doesn't make sense to me at all.

[Bulliac]

Re: Club Shop : Thu Mar 14, 2019 5:55 pm  

To be fair to the club, when I went into the shop to buy mine, which was in the first couple of days of going on sale, the staff advised me to pick a size a couple up from my normal so I got an XXL instead of my normal L and I'm happy with it. Well, I'm happy with the size though the quality, flimsy material and not the best stitching, does leave a little to be desired.

Re: Club Shop : Thu Mar 14, 2019 10:24 pm  

I have been in twice to get a MAN sized shirt, but have been told "not yet" i will try when we play Leigh, but not holding out much hope. I'm sorry to say if they are not in soon the season will be over

Re: Club Shop : Sat Mar 16, 2019 6:24 pm  

zapperbull wrote:

I have been in twice to get a MAN sized shirt, but have been told "not yet" i will try when we play Leigh, but not holding out much hope. I'm sorry to say if they are not in soon the season will be over

Similar experience here as well. Each week I have a look online or either try and pop into the shop before a game and I've never been able to find what I want in stock or in the correct size. I have money ready to spend but the club are missing out on this.