Bull Mania wrote:
Didn't think there was anything wrong with the online store last season. Needs sorting out soon though.
As a fan who doesn’t live in Bradford and can only really get to Odsal on matchdays I find the current online shop incredibly hit and miss – emphasis on miss. If you are wanting your standard home/away kits no problem but any sort of new stock or special offers then it’s an incredibly frustrating experience. Often the club will advertise a sale or new product as “on sale at the club shop and online from tomorrow” – only for it never to appear online. When the first 50% sale was on around may last year, I was told on twitter that the hoodie I was looking for would go online but it never did.
Likewise when we had the limited edition army shirt, I placed an order online at 9.30am that was accepted and money taken out of my account to make sure I got one. The Bulls twitter account were announcing the shirts were still available (including in the size I had ordered) a couple of hours later before a sell out in the afternoon. After a couple of weeks there was no sign of the shirt so when I enquired as to where it was they gave the excuse that they must have sold the last XL one before I placed my order. I pointed out that they were still advertising availability of XL two hours after I placed my order and whatever the truth, it isn’t the best way of doing business with people who actively want to give money to the club. Although I did get my money back, I don’t think this point was satisfactorily resolved and it’s something the club need to look at (whoever it was looking at my order, it wasn’t one of the two usual ladies I see in the shop on a matchday).
I do know you can ring up for this stuff, but that isn’t really the point. Don’t really like having a go at the backroom staff of the club publicly, but it is something that is just so standard these days and it’s just an easy way of getting money in the club from people who aren’t currently local.
