What seems to be the case is that several people have reported that they've successfully claimed their money back after plastic payments. Which is as the rules seem to be.
So why if you can claim the money back, should the new administration ALSO give you a free ticket?
Forget side issues such as how communicative or competent they are etc., surely only those who paid cash and have actually lost out should in fairness be considered for a freebie?
I can appreciate that there are a host of card providers, and they will all deal with claims in their own way, in their own time, but that isn't the point at all, and it isn't a problem created by the new administration.
Even if they made a clear statement that anyone having bought a season ticket previously is entitled to a new one, that cannot in fairness include people who are entitled to a refund, as once their refund comes through, the end result is ultimately they bought nothing, and lost nothing.
So let's have a bit of fairness. We all (I hope) want the new club to succeed, and I don't see how ripping it off and making yourself a nice little earner (freebie ticket, then a refund of prior payment) is going to help.