Re: Challenge Cup Semi Final : Sat Jun 08, 2019 11:02 pm  

Jake the Peg wrote:

(c) the club invest in their own ticketing system (as they know they can't integrate anything with the SMC's) and then they can implement the same solution warrington have where you can pick your individual seats at an away (neutral) ground

I'm sure the SMC would do (b) but as it's above and beyond what we have in our contract with them (The one pearson was involved in setting up if I remember rightly) they want paying and we won't pay. It's like the season pass renewal which used to be simple through the ticketing office but now means dealing with a paper based system in the club shop.

This is 2019, not 1979. We're all used to ordering things at the click of a button and whilst us die hards may put up with a 2 hour wait on the phone or a 90 minute queue in the rain, casual or potential new supporters won't. A sporting club isn't like a normal business but if you had to queue in ASDA for 90 minutes to get served you would be buying your shopping elsewhere. It's a simple (albeit with some cost) thing for the club to put right and is something we've had to put up with for years now.

90 minutes, wish I’d found that que, I’m just thawing out after nearly three hours standing.

Re: Challenge Cup Semi Final : Sun Jun 09, 2019 6:41 am  

Riderofthepalehorse wrote:

90 minutes, wish I’d found that que, I’m just thawing out after nearly three hours standing.

Don't worry, it's the SMC's fault

Re: Challenge Cup Semi Final : Sun Jun 09, 2019 7:48 am  

Do get the technical issues & understand clubs unwillingness to invest for one or two games a season.

BUT not too much to ask for an efficient phone system that at least gives ur queue location, or perhaps taking on half a dozen temporary staff for such occasions ?

Re: Challenge Cup Semi Final : Sun Jun 09, 2019 8:50 am  

al283 wrote:

Do get the technical issues & understand clubs unwillingness to invest for one or two games a season.

BUT not too much to ask for an efficient phone system that at least gives ur queue location, or perhaps taking on half a dozen temporary staff for such occasions ?

To be fair al283, once you got into the sales office, they had five or six staff on hand, they were most helpful efficient,and patient.

Re: Challenge Cup Semi Final : Sun Jun 09, 2019 9:03 am  

Jake the Peg wrote:

And? We clearly have no online sales for matches away from the KCOM. Maybe you can start a petition to demand allam gives us access? If not, maybe we can continue to limp along with 3rd tier teams locked in the 20th century

Give it a rest, all I'm showing is that the SMC does appear to have the option to provide online ticket sales for away matches.

As it seems to be such an issue for you, why don't you do something about it instead of winging all the time about anything and everything.

Re: Challenge Cup Semi Final : Sun Jun 09, 2019 12:39 pm  

Jake the Peg wrote: Cool, can you show me the link to our away match ticket purchasing site? https://hullfcshop.com/collections/tickets

Jake the Peg wrote: Cool, can you show me the link to our away match ticket purchasing site? https://hullfcshop.com/collections/tickets

Re: Challenge Cup Semi Final : Sun Jun 09, 2019 1:08 pm  

pmarrow wrote: https://hullfcshop.com/collections/tickets Well I've never noticed that before, away tickets sold online from the shop. Collect or posted, can't be bad. Pity the link in "Up Next: Castleford Tigers (A)" http://www.hullfc.com/news/2019-06-08-u ... d-tigers-a on the club website doesn't point to the right place, but to tickets for home games. You need an account with the club shop, there are no membership details, so there would be no discounts available for the semi if they were being sold now.

pmarrow wrote: https://hullfcshop.com/collections/tickets Well I've never noticed that before, away tickets sold online from the shop. Collect or posted, can't be bad. Pity the link in "Up Next: Castleford Tigers (A)" http://www.hullfc.com/news/2019-06-08-u ... d-tigers-a on the club website doesn't point to the right place, but to tickets for home games. You need an account with the club shop, there are no membership details, so there would be no discounts available for the semi if they were being sold now.

Re: Challenge Cup Semi Final : Sun Jun 09, 2019 1:54 pm  

ccs wrote:

Give it a rest, all I'm showing is that the SMC does appear to have the option to provide online ticket sales for away matches.

As it seems to be such an issue for you, why don't you do something about it instead of winging all the time about anything and everything.

My hubby picked our tickets up yesterday afternoon; James Clark was there talking to anyone that wanted, so I'm sure anyone with questions or constructive suggestions on alternative ticketing arrangements had the opportunity to share these with him.

Re: Challenge Cup Semi Final : Sun Jun 09, 2019 3:22 pm  

Mrs Barista wrote:

My hubby picked our tickets up yesterday afternoon; James Clark was there talking to anyone that wanted, so I'm sure anyone with questions or constructive suggestions on alternative ticketing arrangements had the opportunity to share these with him.

Shame he wasnt answering the phones after my near 1 1/2 hour wait in the queue

Re: Challenge Cup Semi Final : Sun Jun 09, 2019 3:25 pm  

ccs wrote:

Give it a rest, all I'm showing is that the SMC does appear to have the option to provide online ticket sales for away matches.

As it seems to be such an issue for you, why don't you do something about it instead of winging all the time about anything and everything.

So the smc has the option for away matches, meaning we also have the option but won't pay for it.

And what am I going to do about it? Should I maybe develop them an online ticketing system or maybe pay someone else to do it for them?