Re: semi final tickets : Mon Jun 26, 2017 10:20 am  

Chris71 wrote:

What I think has been the major issue regarding the ticket availability for the SF is the total lack of any sort of clarity on the whole ticket sales situation.

1. Tickets available before Saturday inline with RFL request but not the Hull FC members allocations
2. Tickets go on sale at 10am weds in fact it was 9am so for those that tried at 10 it was an impossible task
3. Tickets for the disabled members & fans again difficult to obtain whether plenty available or not
4. Members tickets having to be bought from the Stadium on Saturday and no facilty for online sales again for members making it difficult to obtain tickets.

Whether there were tickets a plenty the issue for me is as a club Hull FC have for whatever the reasons made what should have been a fairly straight forward process of buying tickets in to a total farce and made obtaining tickets difficult.

It hasn't been difficult though.

[Chris71]

Re: semi final tickets : Mon Jun 26, 2017 10:23 am  

PCollinson1990 wrote:

It hasn't been difficult though.

In your opinion and for you maybe not but for me and many others I've spoken to its been very difficult and certainly more difficult that it should have been.

Re: semi final tickets : Mon Jun 26, 2017 11:05 am  

PCollinson1990 wrote:

It hasn't been difficult though.

Maybe not for you, but for those of us that require special arrangements it was almost impossible. There was no mention on Hull's media release about where to buy Disabled tickets, no mention on Ticketmaster about buying same tickets, had to ring Ticketmaster (spent £20 trying to get through) to be told RFL selling them. Spent another £10 ringing someone called Lucy Hirsts voicemail at the RFL (which told me she was busy and cut me off every time), then had to ring our club to try and get somewhere. I then called a very harassed receptionist at the RFL who took my number and I eventually got a call back from the RFL. It took 2 hours and 45 mins from start to finish (starting at 10am as per Hull's press release to realise they actually went on sale at 9am, whose fault there then?) All this time I was on holiday, feeling quite angry having to go through all of this when there shouldn't have been any need whatsoever.

I buy disabled seating tickets for various RL games and concerts around the country and I've never, ever had the problems that I did on Wednesday.

Re: semi final tickets : Mon Jun 26, 2017 11:09 am  

It's great having Standee back isn't it

Re: semi final tickets : Mon Jun 26, 2017 11:19 am  

Hull White Star wrote:

Maybe not for you, but for those of us that require special arrangements it was almost impossible. There was no mention on Hull's media release about where to buy Disabled tickets, no mention on Ticketmaster about buying same tickets, had to ring Ticketmaster (spent £20 trying to get through) to be told RFL selling them. Spent another £10 ringing someone called Lucy Hirsts voicemail at the RFL (which told me she was busy and cut me off every time), then had to ring our club to try and get somewhere. I then called a very harassed receptionist at the RFL who took my number and I eventually got a call back from the RFL. It took 2 hours and 45 mins from start to finish (starting at 10am as per Hull's press release to realise they actually went on sale at 9am, whose fault there then?) All this time I was on holiday, feeling quite angry having to go through all of this when there shouldn't have been any need whatsoever.

I buy disabled seating tickets for various RL games and concerts around the country and I've never, ever had the problems that I did on Wednesday.

But you called the Keepmoat direct (who would have such information?) and got sorted? If you're paying that much for mobile calls suggest you hop around a bit.

I sympathise with your specific circumstances, but the sale of general tickets was handled as advertised.

[Chris71]

Re: semi final tickets : Mon Jun 26, 2017 11:23 am  

DGM wrote:

It's great having Standee back isn't it

hmmmmmmmmmmmm

Re: semi final tickets : Mon Jun 26, 2017 11:24 am  

[quote="PCollinson1990"]But you called the Keepmoat direct (who would have such information?) and got sorted? If you're paying that much for mobile calls suggest you hop around a bit.

I sympathise with your specific circumstances, but the sale of general tickets was handled as advertised.[/quote]



No I didn't! I called the RFL along with the other thousands of Hull fans. I'm not paying that much for calls, I'm on a contract that requires me to top up before I call 7p a minute calls, not that its any of your business really.

And I didn't see anywhere were it was advertised to buy disabled seating tickets, sometimes you have to call the venue its self, sometimes you call the promoter, sometimes Ticketmaster have them for sale. I had to speak to a Ticketmaster operator who told us that was what he had to tell people.

If it is you Standee I thought you had turned over a new leaf

Re: semi final tickets : Mon Jun 26, 2017 11:27 am  

Hull White Star wrote:

No I didn't! I called the RFL along with the other thousands of Hull fans. I'm not paying that much for calls, I'm on a contract that requires me to top up before I call 7p a minute calls, not that its any of your business really.

And I didn't see anywhere were it was advertised to buy disabled seating tickets, sometimes you have to call the venue its self, sometimes you call the promoter, sometimes Ticketmaster have them for sale. I had to speak to a Ticketmaster operator who told us that was what he had to tell people.

If it is you Standee I thought you had turned over a new leaf

Standee??

Apologies, I thought you had posted the number for Doncaster a few days back, must have been someone else.??

Re: semi final tickets : Mon Jun 26, 2017 11:28 am  

PCollinson1990 wrote:

Standee??

Apologies, I thought you had posted the number for Doncaster a few days back, must have been someone else.??

You're not fooling anyone Martin.

[Chris71]

Re: semi final tickets : Mon Jun 26, 2017 11:30 am  

PCollinson1990 wrote:

I sympathise with your specific circumstances, but the sale of general tickets was handled as advertised.

Not quite as mentioned the club advertised tickets on sale at 10am but infact went on sale at 9am, it has been handled poorly.

Quite what your opinion on someone else mobile phone cost has to do with anything either but calls to certain numbers cost when calling from mobiles.