Membership Renewal : Mon Dec 27, 2021 2:41 pm  

Technical help please. Trying to renew our two memberships on line at the renewal price but the price they are trying to charge is the new membership price! Can I not renew on line at my discounted price?

[Chris71]

Re: Membership Renewal : Mon Dec 27, 2021 10:23 pm  

Hipflask wrote:

Technical help please. Trying to renew our two memberships on line at the renewal price but the price they are trying to charge is the new membership price! Can I not renew on line at my discounted price?

Yes you can renew online, it can come up at a different price when you add the passes to your basket but usually once you get to the payment page you should notice the price has reverted to the renewal price.

Re: Membership Renewal : Tue Dec 28, 2021 7:59 am  

Many thanks Chris, I'll try again.

Re: Membership Renewal : Tue Dec 28, 2021 8:11 am  

Just tried again and the price didn't change. Any other ideas anyone please?

Re: Membership Renewal : Tue Dec 28, 2021 9:34 am  

Does your membership number show at the top of the screen when you first login?

Re: Membership Renewal : Tue Dec 28, 2021 10:17 am  

Hipflask wrote:

Technical help please. Trying to renew our two memberships on line at the renewal price but the price they are trying to charge is the new membership price! Can I not renew on line at my discounted price?

I had exactly the same problem, was showing the full price and I went right through to the payment step and it didn't change. I happened to be going near St Stephens yesterday so I just went into the shop and sorted it there but it is a pain. Definitely a glitch somewhere.

Re: Membership Renewal : Tue Dec 28, 2021 11:30 am  

Many thanks for the replies. Yes my membership number does come up and one time when | tried an error message appeared that I had no membership to renew! Suppose I'll just have to go into town then. Just hope that the pass will work at the turnstiles once I've renewed!!

Re: Membership Renewal : Tue Dec 28, 2021 11:47 am  

.... give them a ring (when they're next open).... http://www.hullfc.com/tickets/memberships/signup

.... give them a ring (when they're next open).... http://www.hullfc.com/tickets/memberships/signup

Re: Membership Renewal : Tue Dec 28, 2021 1:30 pm  

Thanks CCS. I did try renewing over the phone on the number they published. It said ticket office was closed. So I googled shop opening times and the ones I pulled up were different from those you posted. Mine said Saville Street was open. So off I went into town only to find the bloody shop was closed! No wonder people don't renew their passes!

Re: Membership Renewal : Tue Dec 28, 2021 2:12 pm  

... try ringing tomorrow.