Re: tv help : Mon Dec 05, 2011 4:26 pm  

Ferocious Aardvark wrote: You could have bought all Comet for £2 last month. And you'd have got a £50m sweetener as well. Your next visit to the shop as the new owner/employer would have been worth videoing I reckon. Linky Curry's PC World will be next and I don't think the current piss-poor advertising campaigns for both companies are unconnected. FFS who in their right mind would walk into a store to buy something when all the current adverts show is the staff fannying around "creating" things from the goods on the shelves? The Curry's PC World ad is as bad. Who would buy from a company that implies they employ Darth Vaderesque trainers/assessors? The management of each company agreeing to commission those ads would have been enough to scare off any investor

Ferocious Aardvark wrote: You could have bought all Comet for £2 last month. And you'd have got a £50m sweetener as well. Your next visit to the shop as the new owner/employer would have been worth videoing I reckon. Linky Curry's PC World will be next and I don't think the current piss-poor advertising campaigns for both companies are unconnected. FFS who in their right mind would walk into a store to buy something when all the current adverts show is the staff fannying around "creating" things from the goods on the shelves? The Curry's PC World ad is as bad. Who would buy from a company that implies they employ Darth Vaderesque trainers/assessors? The management of each company agreeing to commission those ads would have been enough to scare off any investor

Re: tv help : Mon Dec 05, 2011 4:46 pm  

I'm not surprised that Comet's owners are looking to offload the chain, the last four things I have bought from them (all in this year) have required a return because they were dead, or a return because they were damaged when unpacked, and giving them even more benefit of the doubt I called in there three weeks ago to buy some new headphones, picked up a pair off a shelf that were priced reasonably, took them to the desk to be told they were double what was indicated, I took the assistant over to the shelf and he mumbled something about "someone's got the prices mixed up", I mentioned that the very least that you'd expect from a shop is for them to display the price of their goods, he said nothing so I left - I won't be going back to Comet, not while they still exist in this format anyway.

As I understand their parent company were looking to offload before the end of the calendar year ?

Re: tv help : Mon Dec 05, 2011 6:38 pm  

Nowt wrong with slightly damaged TVs
I just bought a 50" B&O TV with a broken volume button for a fiver.
I couldn't turn it down

Re: tv help : Thu Dec 08, 2011 5:03 pm  

McLaren_Field wrote:

and giving them even more benefit of the doubt I called in there three weeks ago to buy some new headphones, picked up a pair off a shelf that were priced reasonably, took them to the desk to be told they were double what was indicated, I took the assistant over to the shelf and he mumbled something about "someone's got the prices mixed up", I mentioned that the very least that you'd expect from a shop is for them to display the price of their goods, he said nothing so I left - I won't be going back to Comet, not while they still exist in this format anyway.

I've had this happen to me a few times in certain stores and whenever it's happened they've always charged me the price that's on the shelf.



As for my tv, it's finally been fixed and should be back with me on saturday. Took them long enough!!

Re: tv help : Fri Dec 09, 2011 1:40 pm  

Big Graeme wrote:

They are entitled to repair it, the replacement part need not be a new one either, you'd have to check the details in your warranty as to what kind of refund you can get and when, they may offer you a replacement model. You'll get them trying to repair or replace before you get a refund.

Can you not claim for unfit for purpose or lasting a reasonable length of time under the Sale of Goods Act?

Re: tv help : Fri Dec 09, 2011 3:28 pm  

Enicomb wrote:

Can you not claim for unfit for purpose or lasting a reasonable length of time under the Sale of Goods Act?

Maybe could have, but has agreed to it being repaired so too late for that now.

Re: tv help : Fri Dec 09, 2011 4:04 pm  

Enicomb wrote:

Can you not claim for unfit for purpose or lasting a reasonable length of time under the Sale of Goods Act?

Yup, they are entitled to have a go at fixing it though even under that.

Re: tv help : Sat Dec 10, 2011 9:53 am  

Big Graeme wrote:

Yup, they are entitled to have a go at fixing it though even under that.

Yea that makes sense. It wasn't so much a suggestion as a question

Re: tv help : Sat Dec 10, 2011 12:30 pm  

Well its safe to say that comet will never receive another penny from me.

TV was delivered this morning, Told to wait a few hours before turning it on because it had been in a cold van all night. (ample time for them to do one if there's any problems aswell I would imagine)

The screen is now fixed but the remote is completely unresponsive, Phoned them to tell them, "oh you need to take it to your local comet store to have the remote checked". So drove to the store, they checked the remote on some form of receiver, the remote is fine. Theres nothing we can do in store. They wont refund or swap it, despite me already having had 3 engineer visits and the tv at a repair centre for 3 weeks.

Call comet again, told them the remote is fine and that it was working fine before it was taken away for repair, its the set and eventually they've agreed to send another engineer, they where trying to charge me for a call out before I argued that the fault was originally reported before the warranty expired.

Now trying to find out who to complain to.

Re: tv help : Fri Dec 16, 2011 5:20 pm  

Well an engineer came on wednesday and sorted the remote. When they had repaired it the connector for the I.R receiver hadn't been connected properly.. And it is now 6 days since getting the tv back after being "repaired" and the screen has become faulty again with green lines intermittently appearing all over the picture. Pathetic service from comet. I've phoned again and complained, and another engineer (the 4th visit...) will be having a look on tuesday.... I have to laugh or I'd cry..... How much hassle has to be caused before they'll just refund me or just replace the damn set!?