Quote El Barbudo="El Barbudo"Having been a patient a three or four times in the last half-dozen years, I have to say that, in my experience, ALL the staff I have encountered have been caring, competent and efficient.
Locations were Manchester, Halifax and Paddington.
But then, I don't act the @rse telling them their job.'"
My father would not have lived into the 1960s were it not for the NHS. They diagnosed stomach cancer and operated – incredibly radical and risky surgery for the time, removing half his stomach. Coming from a tiny rural Cornish background, his family would quite simply not have had the money for such treatment in the days before the NHS.
In the 1970s, the NHS diagnosed the pernicious anaemia that can set in as a result of that sort of surgery. If they hadn't, the best-case scenario was that he would have lost the use of his legs. He will continue to receive six-weekly injections for the rest of his life to control this.
In the 1980s, they performed major surgery to (in effect) tidy up his insides and sort out an issue with his bile duct that was a direct result of the original, life-saving surgery, but which had been causing increasing bilious attacks.
In the 1990s, he had stents inserted to prevent a heart attack.
A couple of weeks ago, they removed a cataract from one eye (managing to get him in just as such surgery is being rationed).
He has never had anything but praise and thanks for the NHS and what it has done for him – and that includes for all the staff that have looked after him over the years. The last time I talked to him, he was intending to write to the trust to thank them for making the cataract surgery so pain free and straightforward, with results that he could see within days.
He continues not simply to be alive – but to be active as a direct result of the NHS and its remarkable and dedicated staff.
And that is without mentioning the care my mother received at the beginning of the 1970s, when she had to have a hysterectomy (and credit also to the local authority, who ensured she had visits from a home help while she was recovering). Or my father's father, who lived to a ripe old age as a direct result of care he received from the NHS in middle age.
Of course the system is not perfect – there is not a system in the world that is.
And 100% of all staff will be perfect – 100% of staff will never be perfect in any organisation or company anywhere in the world.
But even my conservative and Conservative father would say, from almost a lifetime of experience, in many parts of the country, that to suggest that there is something like universal bad service is a load of BS.